Abstract

The purpose of this study was to examine the effect of Information and Communication Technology (ICT) on collection of premium by jubilee insurance companies’ profitability. This study was guided by the following research questions: What are the factors that influenced the Jubilee Insurance to adopt the use of ICT in collection of premiums? How has this collection contributed to profitability of the insurance? To what extent does ICT affect the remittance of low- income households and micro-enterprises? This study adopted an ex-post facto research design; with target population of 105 consisting of branch manager, unit level managers, supervisors and sales agents. A sample of 45 was selected using simple random sampling procedure. With structured questionnaire, interview guide and observation as the main instrument of collecting primary and secondary data respectively. The study found that a positive correlation exists between ICT adoption and insurance companies’ profitability in Kenya. The results also show that: ICT adoption is not a substitute for effective regulation of the insurance industry. The study concluded that, there is a positive relationship between ICT adoption and insurance companies’ profitability in Kenya. Based on the findings the study made the following recommendations; Jubilee insurance company should steam line the organization structure in the line with ICT, A company should recruit employees with the necessary knowledge and skills in ICT know how. The company should engage in campaign to create awareness among policy holder on ICT.